Support
24/7 Technical Assistance
Internet & Email Setup Guides
Quick Links to Essential Services
QUICK REFERENCES
Email Address
username@heartland.net
Incoming Mail Server
mail.heartland.net
Outgoing (SMTP) Server
mail.heartland.net
Support Desk
7 Days A Week, 365 Days A Year
7:00AM – 10:00PM
The Subscriber Support Help Desk: 800-628-5989 is available 7 days a week, 365 days a year (7:00am-10:00pm) for your convenience. We can help you with new user sign-up and Internet configuration questions. The Help Desk can also help with most e-mail problems. Other hardware or configuration issues may need the attention of you local computer professional. Our Help Desk may also be able to direct you to people in your area trained to help with most configuration problems on-site.
Email Configuration
Easily set up your email with our step-by-step configuration guide. Follow the instructions below to connect your FTC email to your preferred device.
Incoming Mail Server
Note: When using IMAP protocol email is never truly downloaded to your device to be saved. If you delete email from any device using IMAP service it will be deleted from the server as well as any other devices configured for IMAP email.
Type: IMAP
Server Name: mail.heartland.net
Port: (this will default to 993 if you have SSL and that is enabled. With no SSL as an option the port will default to 143)
If you have an option for SSL – please enable SSL. *
Username: Your email address.
(i.e. – jdoe@heartland.net)
Password: your password for our service
* Some older email clients may not have an option for SSL – or the function may not work properly. If you are having troubles with these email settings in your email program please contact our Support Desk for assistance at 800-628-5989.
Outgoing Mail Server
Type: SMTP
Server Name: mail.heartland.net
Security Type: STARTTLS
Port: 587
Authentication: Your outgoing server requires authentication or a username and password. You can select the option “Use same settings as my Incoming Server” or enter your full email address and password.
Remote Support
Support Desk
Need a hand with a technical issue? Our team can connect directly to your computer through a secure remote support session using Splashtop SOS. This allows us to troubleshoot and resolve issues quickly — no on-site visit required.
How It Works
- Request Support: Contact our Support Desk to begin a remote session.
- Generate Your Access Code: Click the button below to open the Splashtop SOS page.
- Download & Run the Program:
- A small Splashtop application will download automatically.
- If it doesn’t, you can choose the correct download link for your device (Windows, Mac, Android, or iOS).
- Open the downloaded file to launch the program.
- Provide Your Code: The program will display a 9-digit one-time access code. Share this code with your technician so they can securely connect.
- End the Session Anytime: When support is complete, simply close the Splashtop program to end the connection. Your computer cannot be accessed again unless you re-launch the app and provide a new code.
Remote Support Session Disclaimer (RSSD)
By requesting and accepting a remote session from a Heartland Net Support Desk representative to remotely assist you with a technical related issue, you accept responsibility for any changes made to the desktop content or system settings. Heartland Net Support Desk does not assume and is not responsible for any liability for the linking and viewing of any desktop content, the operation of your Internet or email software.
Heartland Net Support recommends for your security and privacy that you exit any applications you have open that is displaying content such as personal or confidential information before allowing our support desk operator to initiate a remote support session. We further recommends that you remain seated at your desktop throughout the entire remote session.
Heartland Net Support Desk will call before any session is established and agreed upon. Your data is important to us. It is up to you to ensure that you backup your data on a regular basis. Heartland Net Support Desk will not be held responsible for any data loss if any occurred during or after a remote session.
Heartland Net Support Desk continuously undertakes to take the utmost care when in use of your computer. However, we cannot guarantee that our service will resolve your problem or that attempting to rectify your technical issue will not cause additional problems.
Heartland Net Support Desk provides a licensed copy of Splashtop SOS to connect to your installation. If you do not accept, then it is your responsibility to provide us a different tool, at your own cost, that offers the same functionalities.
Quick Links
Update Your Password
To update your password use the link below. You must know your current password to update your password.
Webmail
You also have the option to log in to view your email on the web from any PC. Simply insert your username and password for our service.
Anti-Spam System
Our anti-spam system blocks unwanted junk and spam emails, as well as harmful viruses. Login here to review any quarantined email, as well as customize your filters and block or approve senders.
General Support FAQs
What are the support hours for FTC?
Our dedicated support desk is available 7 days a week, 365 days a year, from 7:00 AM to 10:00 PM, to assist with all your service-related inquiries, including billing, troubleshooting, and general support. You can reach us by calling 800-628-5989 or emailing support@heartland.net.
How can I reset my account password?
To reset your FTC account password, visit our password update page and follow the instructions provided. You will need your current password to make the update. If you encounter any issues, please contact our support team for assistance.
How do I set up my email account with FTC?
You can configure your FTC email using the following setting located here.
What should I do if my internet is not working?
If you experience internet connectivity issues, follow these troubleshooting steps:
- Restart your ONT and router: Unplug both devices, wait 30 seconds, and plug them back in.
- Check for outages: Visit our network status page or contact support to verify any known service interruptions.
- Verify device connections: Ensure your devices are properly connected via Wi-Fi or Ethernet.
Contact FTC Support: If the issue persists, call 800-628-5989 for further assistance.
How can I pay my bill online?
FTC offers an easy-to-use online payment system, FTC Pay, where you can securely manage your payments, avoid late fees, and set up autopay options. Visit our payment portal to get started.
Can I upgrade my internet plan?
Yes! You can easily upgrade your internet plan to accommodate your growing needs. Whether you need higher speeds for remote work or streaming, contact our sales team at 800-509-3001 or visit our Internet Services page to explore available options.
How do I access my webmail account?
You can log in to your email via webmail by visiting webmail.heartland.net. Simply enter your email address and password to access your inbox. If you have trouble logging in, please reset your password or contact our support team.
What services does FTC offer?
FTC provides a range of communication services, including:
- Fiber Internet: High-speed, reliable internet with no data caps.
- TV Services: Affordable channel packages with popular networks like HBO, STARZ, and more.
- Phone Services: Reliable landline solutions with unlimited local calls.
Visit our Pricing page for more details.
How can I check for service availability in my area?
To see if FTC services are available in your location, enter your address on our availability checker page, or call our support team at 800-509-3001 to speak with a representative.
What should I do if I experience slow internet speeds?
If you notice slow speeds, try these steps:
- Run a speed test at speedtest.net to check your connection.
- Disconnect unused devices from your network.
- Ensure your modem and router are up to date and placed in an open area.
- If the issue persists, contact our support team for further assistance.
How do I login to the anti-spam system?
Our email filtering service helps protect against unwanted spam and viruses. To customize your email filtering settings, log into our Anti-Spam System and adjust your preferences to allow or block specific senders.
What security measures does FTC have in place for my internet connection?
FTC offers a secure network with:
- Encrypted data transmissions.
- Advanced firewall protection.
For more information on enhancing your home network security, contact our support team.
Can I get assistance with my home Wi-Fi setup?
Yes, our support team can guide you through setting up your home Wi-Fi network, optimizing signal strength, and troubleshooting connection issues. Contact us at 800-628-5989 for assistance.
How do I report an outage?
To report a service outage, please call 800-628-5989 or email us at support@heartland.net. Our team will work promptly to restore services and keep you informed of any updates.
How can I contact customer support?
You can reach our support team via:
- Phone: 800-628-5989 (7 AM – 10 PM, 365 days a year)
Email: support@heartland.net